Human centric. Data driven

We help create and build ecommerce brands, convert visitors, and retain customers using behavioural data and a holistic view of the user experience.

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Our focus

  • FRONT END & CUSTOMER

    Website UX & UI Design
    Customer Personas
    Customer Journey Mapping
    Customer Data

  • PRODUCT & BRAND

    Voice & Identity
    Positioning
    Unique Selling Propositions
    Discoverability & Merchandising

  • TECH & MARKETING STACKS

    Onsite Features & Functionalities
    CRM Engagement & Automations
    Apps and Ecosystem Integrations
    Source Traffic Strategy

360 eCommerce

GROW WITH CONFIDENCE

Our holistic approach maps your website, your customer, your product and your overarching brand identity to identify opportunities for growth.

Get guidance building out the ecommerce 'tech-stack', and unlock monthly help that supports the growth of your business.

Some key focus areas often include:

  • Communication strategies, such as on-site and off-site communication, audience reengagement, and automations.
  • Conversion rate optimisation (CRO), including user interface (UI) best-practices.
  • An analytics-led focus on improving total sales, order frequency, average order value, customer retention rates, and lifetime value.
  • Campaign calendar management.
  • Online store merchandising and product discovery.
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Workshops & Coaching

  • ECOMMERCE

    AI for eCommerce

    Shopify CMS Customiser & Metadata

    Product Discovery, Merchandising & Management

    Logistics & Fulfilment

    Customer Journey Mapping

    1

  • ENGAGEMENT

    EDM Campaign Design & Management

    Automated Communications

    Customer Data, Lists & Segmentation

    Loyalty Programs

    Remarketing & Retention Tools

    2

  • PEOPLE

    Work-style Assessment

    Somatic Leadership

    Team & Personnel Hiring

    eCommerce Skills Assessment

    Traits-Job Fit Assessment

    3

New Ventures

BRAND & BUSINESS CREATION

We help bring new ecommerce brands to life, taking them from concept to market with strategic actions and insights.

This offering is designed for those wanting to respond to demand for products in leading verticals, such as beauty, wellness, baby care, and accessories the fastest way to market.

  • Product development
  • Ethical product supply chain
  • Branding and packaging
  • Positioning and forecasting
  • Website and distribution sales channels
  • Growth and marketing strategy
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